Welcome to Linso! Linso is operated by OCTO AI PTE. LTD. and offers hardware and software, including Linso (AI scheduling app), Linso Track (AI assistant that automatically monitors news, web pages, and APIs), and Linso Flow (voice-to-text input method on Mac), collectively referred to as the “Services.” These Linso Terms of Service (“Terms”) are entered into by and between OCTO AI PTE. LTD. and the individual or entity accepting these Terms (“Customer,” “you,” or “your”), governing your access to and use of the Services. By using or accessing the Services, you agree to these Terms and our Privacy Policy, which explains how we collect and use your information.

1. Account You must create an account to use the Services and agree to provide accurate, complete, and up-to-date information that we may need to contact you. You are responsible for maintaining the confidentiality of your account and password, including restricting access to your device and account. Do not share your credentials or allow others to access your account. Immediately notify us if you know or suspect your account has been compromised.

2. Your Content A. Ownership. You retain all ownership rights in your content, including text, audio, images, and other materials. To provide the Services, you grant Linso and its third-party service providers a worldwide, non-exclusive, royalty-free, sublicensable license to access, reproduce, modify, distribute, transmit, export, display, store, and otherwise use your content solely for the purpose of delivering, improving, and protecting the Services. You represent and warrant that such use does not infringe any law or third-party rights.

B. AI Inputs and Outputs. The Services leverage large language models and other AI features (“AI Features”). When you submit audio, text, links, graphics, photos, videos, or other materials (“Input”), we use AI Features to generate outputs based on the Input (“Output”). Combined, Input and Output are “Customer Content.” Except as prohibited by applicable law, you retain ownership of the Input and Output, and Linso hereby assigns to you any right, title, or interest it might have in Output. By using the Services, you grant Linso a worldwide, non-exclusive, royalty-free, sublicensable license to access, reproduce, modify, distribute, transmit, export, display, store, and otherwise use Customer Content in any media now known or later developed solely to provide, improve, and protect the Services. Linso does not use Customer Content to train models by default; if that changes, we will update this Privacy Policy and provide choices in the Privacy Mode & Data Controls section.

C. No Warranties Regarding Outputs. Linso makes no representations or warranties about the accuracy, completeness, or currency of any Outputs. You should not rely on Outputs without independent verification, as Outputs may contain inaccuracies or be incomplete.

D. Third-Party Outputs. Generative AI can produce Outputs similar or identical to content submitted by others. You acknowledge that Third-Party Outputs are not your Outputs and that you have no rights in them.

E. Compliance. Linso may review your conduct and content for compliance with these Terms. Linso is not responsible for any content users share through the Services.

3. Restrictions A. General. You may only use the Services as permitted by applicable law, including export control laws, and you agree not to engage in the following prohibited conduct:

• Breach or circumvent any security or authentication measures;

• Disassemble, decompile, or reverse engineer any part of the Services or Software to access source code, algorithms, or Linso’s intellectual property;

• Access, tamper with, or use non-public or unauthorized areas of the Services;

• Probe, scan, or test the security of any system unless participating in an approved bug bounty program;

• Interfere with or disrupt any user, host, or network, including sending viruses, overloading, flooding, spamming, or mail bombing any part of the Services;

• Sell the Services unless explicitly authorized, or purchase Services from unauthorized sellers;

• Publish, share, or store content that contains child sexual abuse material or promotes extreme violence;

• Advocate hatred or violence against any person or group based on a protected characteristic;

• Access, search, or create accounts other than through publicly supported interfaces (e.g., scraping, bulk account creation);

• Send unsolicited communications, promotions, advertisements, or spam;

• Transmit deceptive or false source-identifying information, including spoofing or phishing;

• Circumvent storage space limits;

• Violate the law in any way, including fraud, defamation, or infringement of intellectual property, privacy, or proprietary rights;

• Engage in payment fraud, including unauthorized use of payment methods, illegitimate chargebacks, or obtaining Services without payment;

• Use the Services, including Linso Flow, to record or transcribe another person’s speech without their consent.

B. Special Restrictions on AI Features. You may not, nor permit anyone else to:

• Use the AI Features or Outputs to infringe third-party rights;

• Use the AI Features or Outputs to develop, train, or improve any AI or machine learning models;

• Represent any Output as approved or vetted by Linso;

• Represent any Output as an original or fully human-generated work;

• Use the AI Features for automated decision-making with legal or similarly significant effects without appropriate human review and compliance with applicable laws;

• Use the AI Features for discriminatory, harassing, harmful, or unethical purposes or results.

C. Violations. Linso reserves the right, at our discretion, to remove or disable content, suspend access, or terminate accounts in response to violations of these restrictions.

4. Our Services Subject to your payment of any applicable fees and compliance with these Terms, Linso grants you a revocable, non-exclusive, non-transferable, non-sublicensable, limited right to access and use the Services strictly in accordance with these Terms. The Services may permit you to download client software (“Software”), including Linso Flow, which may update automatically. Provided you comply with these Terms, we grant you a limited right to use the Software solely to access the Services. If any Software component is offered under an open source license, that license governs over conflicting provisions herein.

5. Beta Services Linso may offer beta or preview functionality (“Beta Services”). Such Beta Services may be less stable than other offerings and are provided to collect user feedback. By using Beta Services, you agree that Linso may contact you for feedback. Some Beta Services may be marked confidential; if you access them, you agree not to disclose any information about those services without Linso’s permission.

6. Third-Party Services The Services may rely on or integrate with third-party APIs or services (“Third-Party Services”), including OpenAI or Anthropic large language models. These providers do not use your data to train their models at this time. Third-Party Services have their own terms and policies. Linso is not responsible for their operation or availability, nor does Linso make any warranties regarding Third-Party Services.

7. Linso’s Intellectual Property The Services are owned by Linso and protected by copyright, trade secret, trademark, and other laws. These Terms do not grant you any rights in the Services, Linso’s intellectual property, or other users’ content. You agree not to modify, translate, or create derivative works of the Services. We welcome feedback (“Feedback”) but may use it without obligation, even after these Terms terminate.

8. Our Rights Linso may, at any time and without liability or notice (except where prohibited by law), decide to: (a) change the Services or functionality; (b) suspend or discontinue parts or all of the Services; (c) terminate, suspend, restrict, or disable your access; (d) terminate, suspend, restrict, or delete your account or content; and (e) change the eligibility criteria, revoking access where prohibited by local law.

9. Privacy By using the Services, you confirm you have read and understood our Privacy Policy ({Privacy Policy URL}), which describes how we handle your personal information.

10. Paid Services A. Payment. Certain parts of the Services require payment. You may add Paid Services to your account. We will bill you from the date you sign up and automatically renew until you cancel. If you are on an annual plan, we will send you a reminder email before renewal. You are responsible for all applicable taxes, and we will collect them when required. This paragraph does not override mandatory cancellation rights in your jurisdiction.

B. Cancellation. You may cancel Paid Services at any time. Refunds are issued only where required by law. Paid Services will continue until canceled or terminated under these Terms. If you do not pay timely, Linso may suspend your Paid Services.

C. Payment Processor. We use third-party payment processors (“Payment Processors”) to bill you. Payment processing is subject to the Payment Processor’s terms, conditions, and privacy policies. We currently use Airwallex and Stripe.

D. Fee Changes. Linso may change fees at renewal based on business needs, providing reasonable notice via in-app notification or email to the account’s email address, and giving you an opportunity to cancel before the new fee takes effect.

11. Termination A. Term and Termination. You may stop using the Services at any time. Linso may suspend or terminate your access with notice if it reasonably believes you breached these Terms, pose a risk of harm or loss to Linso or others, or if you do not have Paid Services and have not accessed the Services for twelve (12) consecutive months. Linso may also discontinue the Services for exceptional circumstances or legal requirements, giving reasonable notice when possible. If we discontinue Services before the end of a paid term, we will refund the unused portion.

B. Survival. Provisions that by their nature should survive termination, including ownership, warranty disclaimers, indemnity, and limitation of liability, shall survive.

12. Warranty Disclaimers A. No Warranties. To the maximum extent permitted by law, Linso disclaims all warranties, express or implied, about the Services. The Services (including Outputs) are provided “as is” and “as available.” Linso disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. Linso does not warrant that the Services or Outputs (A) will be timely, uninterrupted, or error-free; (B) will meet your requirements or expectations; or (C) will be free from viruses or other harmful components.

B. Exceptions. Some jurisdictions do not permit these disclaimers, so they may not apply to you. The disclaimers apply to the full extent permitted by law and do not affect mandatory statutory rights.

13. Limitation of Liability A. Limitation of Liability. To the extent permitted by law, Linso is not liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses arising from (A) accessing or using or inability to access or use the Services or any Outputs; (B) third-party conduct or content; (C) content obtained through the Services; or (D) unauthorized access, use, or alteration of your transmissions or content. Linso assumes no liability for any bugs, viruses, malware, errors, or omissions in content, or any damages resulting from the use of Services. Linso has no control over, and is not responsible for, content, privacy policies, or practices of any Third-Party Services.

B. Singapore Users. If you are a Singaporean natural person, Linso remains liable under statutory provisions for intent and gross negligence by Linso or its vicarious agents.

14. Indemnification To the fullest extent permitted by law, you agree to indemnify and hold benign Linso and its officers, directors, employees, and agents harmless from and against any damages, losses, liabilities, costs, claims, demands, fines, awards, or expenses (including reasonable attorney’s fees) arising from: (a) your breach of these Terms; (b) your content, including Customer Content; or (c) violation of applicable laws or regulations in connection with these Terms or the Services. This indemnity does not apply to the extent the damages are directly caused by Linso’s breach of these Terms or, if you are a Singapore user, unforeseeable consequences.

15. Dispute Resolution A. Informal Resolution. Before filing a claim, you agree to email [email protected] with a description of your claim and proof of your relationship with Linso. We will attempt to resolve disputes informally via email, phone, or other methods. If we cannot resolve the dispute within sixty (60) days of receiving your first email, you or Linso may pursue a formal proceeding.

B. Judicial Forum for Disputes. You and Linso agree that any legal proceeding to resolve claims arising under these Terms will be brought exclusively in the courts of the Republic of Singapore. Both parties consent to venue and personal jurisdiction in those courts. If your country’s laws require that consumers may bring disputes in their local courts, this paragraph does not override that right.

C. No Class or Representative Actions. You may only resolve disputes on an individual basis and may not bring a claim as a plaintiff or class member in any class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are prohibited.

D. Severability. If any part of this section is found to be illegal or unenforceable, the remainder stays in effect, except that if the finding would allow class or representative arbitration, this section becomes unenforceable in its entirety. If you have a non-waivable right to bring a particular claim or request a specific remedy that arbitration cannot provide (such as public injunctive relief), then only that claim or request may be brought in court and is stayed pending resolution of other individual claims or requests in arbitration.

16. Modifications We may modify these Terms from time to time and will post the most current version on the site. If a modification meaningfully reduces your rights, we will notify you (e.g., via email or an in-app notice) and may set a reasonable effective date. Modifications do not apply retroactively. Claims or disputes will be governed by the dispute resolution provisions in effect when they were filed. Continued use of the Services after changes take effect indicates your agreement to the updated Terms and fees. If you disagree, stop using the Services and cancel all Paid Services.

17. Governing Law These Terms are governed by Singapore law, excluding its conflicts of law provisions. If a country’s laws require agreements to be governed by local law, this paragraph does not override those requirements.

18. Copyright Linso respects third-party intellectual property rights. We respond to notices of alleged copyright infringement in accordance with Singapore law and reserve the right to remove or disable content or terminate accounts without refund to protect ourselves and third-party rights.

19. Authorized Users You are responsible for all acts and omissions of Authorized Users (as defined below); any act or omission that would breach these Terms if taken by you constitutes a breach by you. You must make reasonable efforts to inform Authorized Users of these Terms and require compliance. “Authorized User” means an employee, consultant, contractor, or agent authorized by you to access and use the Services solely for your benefit under this Agreement.

20. General These Terms constitute the entire agreement between you and Linso regarding its subject matter and supersede any prior or contemporaneous agreements or terms. Linso’s failure to enforce a provision is not a waiver. If any provision is found unenforceable, the remaining provisions remain in full effect and will be replaced by an enforceable term that most closely reflects our intent. You may not assign any of your rights under these Terms; any attempt to do so is void. Linso may assign its rights to affiliates, subsidiaries, or successors in interest of any business associated with the Services.